SHIPPING & DELIVERY
What shipping carrier do you use?
UPS. All shipping rates reflected in your cart are calculated using only UPS rates. Keep in mind UPS rates are subject to fluctuate daily.
How much money will shipping cost me?
This depends on the weight and quantity of the product(s), daily change in UPS rates, and where it is shipping to.
1. Choose the graphic package into your cart and purchase it.
2. Upload your artwork by clicking "Upload Files" after purchasing order, please include a description of what you ordered in the message box.
When will my order ship?
1. Orders must be paid for entirely or there will be delays in shipping. The only exception is if you are on Net 30 credit*.
2. Hardware only⁺ orders (No graphics at all) ship the same day if the order is placed and paid for by 3:00 p.m. If you order after this time, hardware only orders will ship the next day, end of day.
3. Graphic orders will ship end of day on the last production day. We will confirm your ship date with you via email.
- We accept these formats: PDF, .EPS, TIFF, Adobe Illustrator and Adobe Photoshop,
- Resolution needs to be at 125 DPI
- Color Mode in CMYK
- Please use the templates we have created for the products here
Graphic Items: There is no return or refund because of their custom nature.
Hardware Items: if you are not satisfied with your purchase, you can return it within 15 days after first received your product.
The product must be returned to the warehouse within 7 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
What do I do if my product comes in damaged?
We’re very sorry; we will fix it for you! Contact us within 48 hours after receiving your product via email.
Beginning April 1, 2010 all invoices that go beyond terms will accrue monthly finance charges assessed at an annualized rate of 20%. If an invoice goes 60 days beyond terms, it will be submitted to our collections department and the full 20% finance charge will be added to the entire invoice at that time
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